Experience

Senior technical writer

• Sole technical writer for North America; owned content strategy and authoring for the developer documentation and API reference.
• Implemented GitHub Actions in the documentation repository.
• Edited and maintained the OpenAPI YAML specifications in Fern that generate the interactive API reference, and tested endpoints with Bruno and Postman to validate JSON payloads and error codes.
• Led the developer portal migration to a new platform, arguing for and implementing a task-based architecture instead of the proposed product-based one. Completed the overhaul and migration ahead of schedule.
• Expanded the corporate style guide and designed a dedicated Jira tracking system to triage and resolve content issues.

Senior technical writer

• Wrote and maintained SQL reference content for billing events and user guides for organizational collaboration features.
• Resolved 150 Jira issues and merged 100+ GitHub pull requests within four months.
• Cleared the Native Applications and Listings documentation backlog.
• Designed a standard layout for topics that contain YAML content to improve readability.

Senior technical writer

• Led content strategy and wrote documentation for GX Cloud.
• Redesigned the documentation portal’s typography, layout, and information architecture to simplify navigation.
• Developed a corporate style guide to standardize technical content across the company.
• Revised and streamlined internal content creation and publishing processes.

Staff technical writer

• Led content development for Astro Private Cloud, including deployment and installation guides.
• Contributed to the redesign and information architecture of the online help system.
• Resolved 200 GitHub issues in eight months.

Senior technical writer

• Owned documentation for the Directories, Universal Directory, and Sync feature teams.
• Rewrote 200+ topics in six months for clarity and consistency.
• Worked with remote engineering teams in San Francisco and Seattle to document new functionality and platform updates.

Senior technical writer

• Completed a three-week onboarding program in Vancouver, Seattle, and Portland, then joined an AWS development team as the writer for its firewall content.

Senior technical writer

• Wrote implementation guides, integration workflows, and SaaS adapter documentation for enterprise cloud services.

Technical writer and team lead

• Created, edited, and maintained technical documentation and online help for cinema hardware and digital projection products.