Senior and staff technical writer for software, cloud, and API documentation
I'm a technical writer in Kitchener, Ontario. For more than 15 years I've written documentation for enterprise software, cloud platforms, APIs, and hardware, most recently at Trustly, Snowflake, Great Expectations, and Astronomer. At Trustly I moved the developer portal to Fern and pushed for a structure built around the tasks developers are trying to do.
I'm comfortable with docs-as-code workflows: Git, Markdown, and OpenAPI. As a solo, remote writer, I use AI every day for peer reviews and information architecture refinement, and I've built my own tools with it, including a daily job-search script I share with other writers.
Away from the keyboard, you'll find me hiking, cycling, spending time with my family, or geeking out on anything that moves. I'm a certified car nerd, and I can tell you in exhausting detail how to safely crank start a 1915 International Harvester truck.
Selected work
Published documentation and writing samples. Each link opens the live page or PDF.
Trustly · Developer portal
North America developer docs
Sole writer for the portal. I designed its information architecture, migrated it from ReadMe to Fern, and wrote all of the content. Completed the migration three months ahead of schedule.
Trustly · Reference docs
North America API reference
I modernized and improved the API content with Engineering, and maintained the YAML file the reference is generated from.
Great Expectations · Redesign
Documentation portal
Sole writer and designer for the portal, built on Docusaurus. I owned the information architecture and wrote all of the content.
What colleagues say
“In particular, his knowledge of information architecture and corresponding recommendations have been an immeasurable boon in improving our documentation.”
Teammate · LinkedIn recommendation, November 2023
“Rob’s meticulousness and attention to detail allowed him to effectively create documentation that bridged together a number of different areas into learning paths.”
Oracle IoT products · LinkedIn recommendation, April 2019
Excerpts from LinkedIn recommendations.
Tools and interview
Daily technical writing job search: a Python script, written with Claude's help, that emails a daily list of new technical writing jobs. Free to use and share.
Interviewed as a Snowflake writer for the 2025 State of Docs report, on structuring documentation at scale, accuracy and audience, and where AI fits: Documentation at scale: A conversation with Snowflake's Rob Gray.
Tools and skills
- Docs platforms and authoring
- FernDocusaurusReadMeStoryblok (headless CMS)ConfluenceMicrosoft OfficeGoogle Docs
- Editing and localization
- EditingStyle guidesTranslation memoryTranslation vendorsWriting for localization
- Structured authoring
- MadCap FlareOxygen XML EditorDITADoxygen
- API specifications and testing
- OpenAPI (OAS)SwaggerPostmanBrunoREST endpoint testing
- Markup and data formats
- MarkdownreStructuredTextJSONYAMLXMLXSLTHTML5
- Version control and automation
- Git (CLI and workflows)GitHubGitHub ActionsGitHub DesktopPerforceVS CodeJiraAsana
- Programming
- PythonJavaScriptReactJava
- Cloud, analytics, and data
- AWS (firewall documentation)Google Analytics (dashboards)SQLNoSQLMySQLOracleUnix/LinuxmacOS
- Generative AI
- Google GeminiChatGPTClaudePrompt engineeringPeer reviewInformation architecture refinement
- Graphics
- Adobe IllustratorPhotoshopSnagit